Peripheral Vision

"I like surface noise. Life has surface noise." That's what John Peel said when he was asked why he preferred vinyl to CDs. This blog is about the surface noise of life as heard by one who listens.

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Location: Devon, United Kingdom

Monday, June 04, 2007

Is 123-REG a waste of good web space?

4th June - STILL nothing from 123-reg so-called customer services so-called technical support. Either they are incompetent or they just don't give a damn.
I suspect - and you read it here first - that they did a big promotion of their registration and hosting services to crank up the customer base in preparation for a take-over bid.

Here are some questions for 123-reg:

Why have you marked both my support requests as 'solved' when they clearly have not been solved?

Why does your so-called 'customer support' line have a continuous 25-minute+ delay time? Is this how you really make your money - charging 10p per minute to listen to crap music?

Why do you continue to advertise offers you clearly cannot support?

Why do I get the feeling that I will just be fobbed off with a standard paragraph rather than a proper answer?

2 Comments:

Blogger Cat said...

This comment has been removed by the author.

3:09 AM  
Blogger Cat said...

Yes, in hindsite, my rule of thumb doing business online is 1. Business must answer call in a reasonable amount of time.
2. Business must have a bonafide physical address.

3:12 AM  

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